Terms & Conditions

Terms and Conditions

Welcome to our online store! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products. By accessing or using our website and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

1. Definitions

   • "Website" refers to the online store owned and operated by Sultan Heritage, accessible at https://sultanheritage.com.
   • "Youcan.shop" refers to the e-commerce platform provided by Youcan.shop, which hosts and supports our online store.
   • "Products" refer to the Moroccan hand-made craft products available for purchase on our website.
   • "Customer" refers to any individual or entity that accesses our website and makes a purchase.

2. Product Information

   • We strive to provide accurate and up-to-date information about our products, including descriptions, images, pricing, and availability. However, we do not guarantee the accuracy or completeness of such information.
   • The colors, patterns, and sizes of the products may vary slightly due to the hand-made nature of our crafts.
   • We reserve the right to modify, discontinue, or update any product without prior notice.

3. Ordering and Payment

   • By placing an order on our website, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate, complete, and current.
   • All orders are subject to availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.
   • The prices displayed on our website are in USD and do not include any applicable taxes, customs duties. These additional charges, if any, will be clearly displayed during the checkout process.
   • Payment for the products and any associated fees must be made in full at the time of placing the order. We accept payment through the payment methods available on our website.

4. Shipping and Delivery

   • We offer shipping to addresses within Morocco and select international destinations. The estimated delivery times and shipping costs will be provided during the checkout process.
   • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays, losses, or additional charges due to incorrect or incomplete addresses provided by the customer.
   • Risk of loss and title for the products pass to the customer upon delivery. We are not responsible for any damage, loss, or theft of the products after delivery.

5. Returns and Refunds

   • We strive to ensure the satisfaction of our customers. If you are not entirely satisfied with your purchase, you may be eligible for a return or refund, subject to the terms and conditions outlined in our Return Policy, which can be found on our website.
   • Certain products, such as personalized or customized items, may not be eligible for returns or refunds unless they are defective or damaged.

6. Intellectual Property

   • All content on our website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of Sultan Heritage and is protected by copyright and other intellectual property laws.
   • You are granted a limited, non-transferable, and non-exclusive license to access and use our website for personal and non-commercial purposes.
   • You may not reproduce, distribute, modify, or exploit any content from our website without our prior written consent.

7. Limitation of Liability

   • To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase of our products.